FAQ

Overall Wash Quality

We take great pride in the quality of our washes and satisfaction of our customers. We are disappointed to have let you down in this regard, but we welcome the opportunity to make it right. Can you please contact the wash site to receive a resolution to this issue? The local manager will be informed and will be able to provide a solution to make this right. Again, we are sorry your experience did not live up to your expectations, but we are committed to doing the right thing for our customers – and their vehicles!

Hours Of Operation

Thank you for stopping by one of our Clean Freak locations for a car wash. We are so sorry to hear that we were not open at the time of your visit. Our hours of operation do change throughout the year and can cause some confusion. We urge you to check our social media or give us a call prior to heading over if it’s outside of regular M-F 7am-6:30pm business hours. We truly hope to see you again soon!

Wash Or Vacuums Not Working

First off, please accept our sincerest apologies from the Clean Freak family for the issues you encountered during your experience with us. We pride ourselves in our equipment working as it should so you can have a fast and pleasant car wash experience. The local manager at Clean Freak will be informed and can provide a solution to prevent this from happening again. Again, we are sorry your experience did not live up to your expectations, and hope to make it right next time.

Damage To Vehicles

First off, please accept our sincerest apologies from the Clean Freak family for the damage that was caused to your vehicle during your car wash. Can you please contact us to provide more information as to what happened? The local manager will be informed and will be able to provide further resolution. Again, we are sorry your experience did not live up to your expectations, but we are committed to doing the right thing for our customers – and their vehicles!

Damage To Vehicles-Paint Scratched

We are disappointed to hear about your negative experience at one of the Clean Freak car wash locations that resulted in the paint getting scratched on your vehicle. Can you please contact us to provide more information as to what happened? The local manager will be informed and will be able to provide further resolution. Again, we are sorry your experience did not live up to your expectations, but we are committed to doing the right thing for our customers – and their vehicles!


How Do I Cancel My Membership?

To cancel your membership, you must do so through your online portal. Simply login to your online account as you normally would. Select “My Account” from the upper right hand corner. Once on this page, click the “cancel my account” button. Fill in the required details and confirm. You will then receive an email confirming you have canceled your membership with the email address on file.

 

How Do I Update My Billing Information?

To update your billing information, you must do so through your online portal. Simply login to your online account as you normally would. Select “My Account” from the upper right hand corner. Once on this page, click the “update credit card” button. Fill in the required details and confirm. You will then receive an email confirming you have updated your billing information with the email address on file.

 

I Need a New Sticker

If you need a replacement sticker please bring proof of membership to your site so we can issue you a new once. Unfortunately, you cannot request a new sticker online and have it sent to you.

 

Why is My Carwash Closed?

Due to changing COVID regulations, demand, and labor supply, site location hours may vary. For the most accurate hours and up-to-date information, please call your site for specific hours. We do our best to keep our website and Google Maps updated as well. Also, please keep in mind that you can use your fast pass at any of our convenient locations.

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